A large organization is typically composed of multiple departments with a legitimate need to maintain privacy within each department.
Telephone Message Pad gives each department its own account with each account having a separate call record data base and list of authorized users. The enterprise gains by having a common set of methods for taking messages and managing call history. Yet, the call database is partitioned into as many distinct accounts as needed with exceptions authorized by the account admin.
Each departmental account is what is called a "sub-account". Each sub-account is treated for billing purposes as a separate user. Cumulative discounts apply. Suppose we wanted to provision the following departments:
- marketing - 3 message takers
- legal - 1 message taker
- human resources - 2 message takers
This is 6 message takers plus an over-all admin for 7 human users and 3 sub-accounts. This would be paid at the 10 user rate for 10 "users". To sign up for a free trial, enter the number of users as 7 (for this example). The number of sub-accounts during the free trial for accounts with 5 or more user is one less than the number of users. The number of sub-accounts for paid accounts is adjusted from the number during trial to mirror the number of sub-accounts and users actually paid.
On an individual basis, the admin can allow message takers access to the main account, one sub-account, or all. A user who has access to a single account has access only to that single account. Any single account or sub-account may have an arbitrary mixture of access from single account, single sub-account, or multi-access users.