User Report

User Report used with permission from Secure Benefit Services, Inc.

The user report shows user activity by name, dividing their activity into opening message tickets, contributing to the ticket, and being the one to close it. The report spans 4 time periods so that a comparison of activity across time periods is readily available. The report is available on demand under the Tickets menu when logged in to the service.

This report can identify patterns of unbalanced activity between users and used to smooth the workload.

The report shown is from a moderately active account with multiple users operating simultaneously. Telephone Message Pad is the primary automation tool for this site and permits them to use off-site teleworkers and in-office staff securely with all communication https encrypted.